Orders & Returns
DO YOU ACCEPT RETURNS OR EXCHANGES?
UNFORTUNATELY, I DO NOT HAVE THE CAPACITY TO ACCEPT RETURNS OR EXCHANGES AT THIS TIME. ALL SALES ARE FINAL.
WHAT IF MY ORDER ARRIVES DAMAGED?
STUDIO WALL DOES NOT TAKE RESPONSIBILITY FOR DAMAGES THAT OCCUR IN THE SHIPPING PROCESS. HOWEVER, IF YOUR ORDER ARRIVES IN ROUGH SHAPE, PLEASE EMAIL ME WITH PHOTOS OF THE PRODUCT AND PACKAGING — I’LL SEE WHAT I CAN DO TO MAKE IT RIGHT.
CAN I CANCEL OR CHANGE MY ORDER AFTER PURCHASE?
ORDERS CANNOT BE CHANGED ONCE PLACED. IF YOU NEED TO CANCEL, PLEASE CONTACT ME AS SOON AS POSSIBLE — I CAN ONLY ACCOMMODATE CANCELLATIONS IF THE ORDER HASN’T SHIPPED YET.
Shipping
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
ORDERS TYPICALLY SHIP THE MONDAY AFTER YOUR ORDER. SINCE THIS IS A ONE-MAN OPERATION, I KINDLY ASK FOR YOUR PATIENCE IN GETTING PACKAGES OUT THE DOOR. YOU’LL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ORDER IS ON THE WAY.
DO YOU OFFER INTERNATIONAL SHIPPING?
NOT AT THE MOMENT.
HOW MUCH DOES SHIPPING COST?
SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON YOUR ORDER SIZE AND DISTANCE FROM MY STUDIO IN PORTLAND, OREGON.
WILL I GET TRACKING INFORMATION?
YES. YOU’LL RECEIVE TRACKING DETAILS BY EMAIL AS SOON AS YOUR ORDER SHIPS.
Products
ARE ALL CANDLES UNIQUE?
I MAKE 6–10 INDIVIDUAL STICKS EACH DAY, EACH WITH A RANDOMIZED COLOR COMBINATION. WHILE AN INDIVIDUAL COLOR COMBO ISN’T NECESSARILY ONE-OF-A-KIND, IT IS VERY LIMITED. AT THE END OF EACH MONTH, I PAIR CANDLES TOGETHER — AND BECAUSE MORE PAIR COMBINATIONS EXIST THAN CANDLES MADE, EVERY PAIR BECOMES A ONE-OF-A-KIND SET THAT IS NEVER REPEATED.
HOW SHOULD I CARE FOR OR BURN MY CANDLES SAFELY?
PLEASE FOLLOW THESE SAFETY GUIDELINES: THIS PRODUCT MAY CAUSE PROPERTY DAMAGE AND/OR BODILY HARM IF USED IMPROPERLY. PLEASE USE CAUTION AND COMMON SENSE WHEN BURNING. ALWAYS BURN WITHIN SIGHT. KEEP AWAY FROM FLAMMABLE OBJECTS, CHILDREN, AND PETS.
DIRECTIONS FOR USE: TRIM WICK TO ¼" BEFORE LIGHTING EACH TIME. KEEP CANDLE FREE OF FOREIGN OBJECTS INCLUDING MATCHES AND WICK TRIMMINGS. ONLY BURN THE CANDLE ON A LEVEL, FIRE-RESISTANT SURFACE. DO NOT BURN CANDLE FOR MORE THAN 4 HOURS AT A TIME. STOP USE WHEN ONLY ¼" OF WAX REMAINS.
HOW MUCH WILL THE CANDLES DRIP?
THE CANDLES WILL DRIP A MODERATE AMOUNT. THEY WILL DRIP MORE OR LESS DEPENDING ON HOW LONG YOU BURN THEM FOR AT ANY ONE TIME. PLEASE USE A FIRE-RESISTENT SURFACE LIKE A CERAMIC PLATE, EVEN WHEN USING THE SQUARE FOOTING CANDLE HOLDER, TO AVOID ANY STAINING OR DAMAGE TO POROUS SURFACES.
WILL YOU RESTOCK SPECIFIC DESIGNS/COLORS?
NO — SPECIFIC COLOR COMBINATIONS ARE NEVER REPEATED. EACH MONTH I UPDATE THE SHOP WITH A WHOLE NEW BATCH OF COLORS TO CHOOSE FROM.
ARE THE CANDLES SCENTED OR UNSCENTED?
ALL CANDLES ARE UNSCENTED.
General
WHO MAKES THE CANDLES?
EVERYTHING IS CURRENTLY MADE BY ME, BEN LUCKE.
WHERE ARE THE CANDLES MADE?
AT MY STUDIO IN PORTLAND, OREGON.
DO YOU TAKE CUSTOM ORDERS OR COMMISSIONS FOR CANDLES?
CUSTOM ORDERS AND/OR COMMISSIONS ARE CONSIDERED ON A CASE BY CASE BASIS. PLEASE EMAIL BEN@STUDIOWALL.XYZ TO DISCUSS POSSIBILITIES.
WILL YOU BE RELEASING OTHER TYPES OF PRODUCTS IN THE FUTURE?
YES! CANDLE 01 IS ONLY THE BEGINNING AND I WILL BE RELEASING NEW SIZES AND SHAPES IN THE VERY NEAR FUTURE.
