Orders & Returns

DO YOU ACCEPT RETURNS OR EXCHANGES?
UNFORTUNATELY, I DO NOT HAVE THE CAPACITY TO ACCEPT RETURNS OR EXCHANGES AT THIS TIME. ALL SALES ARE FINAL.

WHAT IF MY ORDER ARRIVES DAMAGED?
STUDIO WALL DOES NOT TAKE RESPONSIBILITY FOR DAMAGES THAT OCCUR IN THE SHIPPING PROCESS. HOWEVER, IF YOUR ORDER ARRIVES IN ROUGH SHAPE, PLEASE EMAIL ME WITH PHOTOS OF THE PRODUCT AND PACKAGING — I’LL SEE WHAT I CAN DO TO MAKE IT RIGHT.

CAN I CANCEL OR CHANGE MY ORDER AFTER PURCHASE?
ORDERS CANNOT BE CHANGED ONCE PLACED. IF YOU NEED TO CANCEL, PLEASE CONTACT ME AS SOON AS POSSIBLE — I CAN ONLY ACCOMMODATE CANCELLATIONS IF THE ORDER HASN’T SHIPPED YET.

Shipping

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
ORDERS TYPICALLY SHIP THE MONDAY AFTER YOUR ORDER. SINCE THIS IS A ONE-MAN OPERATION, I KINDLY ASK FOR YOUR PATIENCE IN GETTING PACKAGES OUT THE DOOR. YOU’LL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ORDER IS ON THE WAY.

DO YOU OFFER INTERNATIONAL SHIPPING?
NOT AT THE MOMENT, HOPEFULLY SOON!

HOW MUCH DOES SHIPPING COST?
SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON YOUR ORDER SIZE AND DISTANCE FROM MY STUDIO IN PORTLAND, OREGON.

WILL I GET TRACKING INFORMATION?
YES. YOU’LL RECEIVE TRACKING DETAILS BY EMAIL AS SOON AS YOUR ORDER SHIPS.

General

DO YOU TAKE CUSTOM ORDERS OR COMMISSIONS?
CUSTOM ORDERS AND/OR COMMISSIONS ARE CONSIDERED ON A CASE BY CASE BASIS. PLEASE EMAIL BEN@STUDIOWALL.XYZ TO DISCUSS POSSIBILITIES.